Abstract: This study sought to establish the influence of strategic sensitivity on organization performance of public institutions in Kenya: a case of Nairobi Water Company. The study adopted a case study research design. The target population was the employees at Nairobi Water Company. This study adopted stratified sampling technique to choose a representative sample of eighteen respondents (8 directors, and 10 managers from crucial departments. A semi structured questionnaire as the main instrument of collecting primary data from directors and managers at the Nairobi Water Company. The researcher used descriptive statistics such as the mean and standard deviation to also present the data, while analyzed the data and presented the results in form of percentages, frequencies, graphs and tables. The study also utilized multiple regressions analysis to find out the relationship between business level strategy and performance. Correlation analysis was also used to scale and analyze how independent variables and dependent variable correlate and whose data was put in interval and ratio scales. From the study findings, it revealed that strategic sensitivity had a significant relationship to organization performance by identifying opportunities and threats for competitive advantage. The study comes to the conclusion that leaders in the institution were focused on getting the job done by anticipating, structuring, managing, and assessing organization’s performance, and that strategic agility was seen as their role and obligation. The study recommended that top managers' capacity to cope with resource management and service delivery will be facilitated by their awareness of the many strategic views. Therefore, a comparative study can be conducted in private institutions to compare the findings for effective generalization of the findings on both categories of organizations’ performance.
Keywords: Strategic Sensitivity, Organizational Performance, Public Institutions.
Title: INFLUENCE OF STRATEGIC SENSITIVITY ON ORGANIZATION PERFORMANCE OF PUBLIC INSTITUTIONS IN KENYA: A CASE OF NAIROBI WATER COMPANY
Author: Felister Wambui, Antony Sije
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 11, Issue 4, October 2023 - December 2023
Page No: 236-244
Research Publish Journals
Website: www.researchpublish.com
Published Date: 03-November-2023
