Abstract: The issue of service delivery is purely a human resource management responsibility and as such the human resource departments have to employ strategies like structural empowerment in order to improve service delivery. Results from various studies worldwide on structural empowerment suggest that this strategy leads to improved job satisfaction and organizational production. The objective of this study was to investigate the influence of structural empowerment on job satisfaction. The target population of the study was 220 employees which also formed the sample size. Data was collected by the use of a structured questionnaire. Both descriptive and inferential statistical analyses were used to test for the relationship between structural empowerment and job satisfaction. The findings of this study are that structural empowerment has a statistically significant influence on job satisfaction. The implication of these findings is that organizations have to invest highly in structural empowerment in order to improve the job satisfaction of its employees and hence productivity.
Keywords: Empowerment, Structural empowerment, Employee job satisfaction, Human resource management.
Title: INFLUENCE OF STRUCTURAL EMPOWERMENT ON JOB SATISFACTION
Author: Linet Busieka, Dr. Clive M. Mukanzi
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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