Abstract: The purpose of this research study was to determine how application of Total Quality Management principles and practices affected performance in the Kenyan public sector with reference to the judicial system of Kenya. The specific objectives of the study were to examine the influence of customer focus, employee involvement, continuous improvement and commitment by top management on performance in the Judiciary of Kenya. The researcher used descriptive research design where target population was 880 employees from courts in Nairobi County and comprised of the top, middle, and lower levels of management that was constituted of Magistrates, Directors, head of stations and departments and paralegal staff. Stratified random sampling technique was employed to sample 88 respondents representing 10% of the target population. The data was collected through the use of structured and semi-structured questionnaires which was then analyzed and presented using mainly tables. The study results revealed that there was a significant relationship between customer focus and performance; there was a significant relationship between employee involvement implementation and performance; there was a significant relationship between continuous improvement and performance and that there was a significant relationship between top management commitment and performance. The study recommended that the judicial system of top management needs to be totally involved in quality management development and implementation strategies within their organizations by making this process their number one priority.
Title: INFLUENCE OF TOTAL QUALITY MANAGEMENT ON PERFORMANCE IN THE JUDICIAL SYSTEM OF KENYA
Author: Kimani Faith Njeri, Prof. Margaret Oloko
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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