Abstract: Total Quality management has continuously evolved from TQM, Six-sigma, and so on. Recently, Total quality management places emphasis on the strategic direction, systematic approach, and organizational efforts on its projects due to its conformance to the established requirements regarded as the characteristics of the study-specific objectives as a product, process, or services specified by the contracts of a project. It is by this reason this study examined the Influence of Total Quality Management on Performance of Roads Construction Projects in Machakos County; through project planning, process management, stakeholder focus, and quality policies as its main independent variables on the performance of roads construction projects as its main dependent variable. The study adopted descriptive research methods; its target population comprises of 197 staffs stratified as technical and non-technical staffs working on roads construction projects in Machakos County. Questionnaires were used as the main data collection instruments, and a pilot study was taken to pre-test the questionnaires for validity and reliability. The gathered data was analyzed using descriptive statistics aided by Statistical Package for Social Scientists (SPSS) version 22 and findings were presented in tables and charts. Data were analyzed using descriptive and inferential statistics to establish the relationship between the study variables. The results revealed that project planning is the focal point of every given project and is essential in attaining performance of road construction projects. Also, with process management, the involved stakeholders can apply the requisite knowledge and skills to improve processes and in turn the overall performance. Additionally, stakeholder focus is paramount in achieving improved performance of road construction project. Besides, quality policies during the implementation phase of projects are essential since it dictates how the resources will be allocated to meet the desired objective. Therefore, it is crucial for the organization to define the project scope to its members clearly. Furthermore, it is vital to have adequate communication of project objectives to team members. Finally, organizations need to survey stakeholder expectations regularly and modify its operations accordingly.
Keywords: Organization Culture, Stakeholder Focus, Project Management, Project.
Title: Influence of Total Quality Management on Performance of Roads Construction Projects in Devolved Systems of Governments: A Case of Machakos County
Author: Esther Warukira Wandia, Dr. Muchelule Yusuf Wanjala
International Journal of Civil and Structural Engineering Research
ISSN 2348-7607 (Online)
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