Abstract: IT change management plays a major role on IT services availability, security and reliability which positively reflected on the customer satisfaction. Different activities are being implemented in the IT infrastructure related to systems maintenance, upgrade, patch…etc. which might result in impacting business users in a way or another and sometime cause wide impact/interruption. The ultimate objective of change management is to minimize service downtime and customer complains due to planned changes. This article will specifically focus on IT change management process with regards to IT maintenance window activities.
Keywords: IT maintenance window, IT block time, service availability, IT Change Management.
Title: Information Technology Infrastructure Maintenance Window
Author: Jumana Al-Turairi, Lamia Al-sulaiman, Khalid Al-Khathlan
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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