Abstract: The purpose of this research study was to investigate factor affecting frequent changes in project in Safaricom Mwewe project. The specific objectives were to establish how technology affects frequent changes in project, to establish how project procedures affect frequent changes in project, to assess effect of government policy on frequent changes in project, to determine the effect of managerial skills on frequent changes in project, to assess effect of customer satisfaction on frequent changes in project management in Safaricom Mwewe project. The beneficiaries of the study include; Safaricom co. staff, government of Kenya, projects entrepreneurs, project managers and other researchers. Descriptive studies are not only restricted to fact findings, they are more than just a collection of data. They involve measurements, classification, analysis, comparison and interpretation of data. This method was preferred by the researcher since it allows in-depth study of the case under investigation. The research targeted a population of 60 staff members of Safaricom co; the population was divided into distinct characteristics groups that included managers, assistant managers and operations staff. There after the researcher gave the report on the findings and made recommendations after the investigation has been carried out. A census was used to enable the use of the entire population. Questionnaires were administered to all respondents. The data was analyzed by the use of statistical tools and presented using figures and tables. The research findings indicated the influence of technology on factor affecting frequent changes on projects at 75%, managerial skills at 90%, government policy at 78% and customer satisfaction at 60%. They all pose a threat to the factor affecting frequent changes in project in Safaricom Mwewe project, lack of them or inappropriate application results to poor service delivery, high cost of production, poor communication network, low employee morale and slow response to environmental changes. This contributed to high competition, poor growth rate and lack of proper handling of factor affecting frequent changes in project in Safaricom Mwewe. The study recommended that the project customers owners and project managers need managerial skills and knowledge on how to manage projects. This can be done through training, workshops and seminars which should be carried out frequently so as to enable them acquire job related skills; technology such as the use of computers, surveillance camera and new technological advance machine within the project management should be streamlined to facilitate efficiency in the project.
Title: INVESTIGATING FACTORS AFFECTING FREQUENT CHANGES IN PROJECT: A CASE STUDY OF SAFARICOM MWEWE PROJECT
Author: MUGADIZI GEOFFREY AHONA, PROF. MIKE IRAVO (PHD)
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
