Abstract: As IT services are essential for all business operations, the ability to control the changes implemented in the IT infrastructure is significant in order to maintain the IT availability, reliability and security. The most important key to have a secure and well-defined structure for change management process is to have a mechanism to maintain a record of all changes implemented in the IT infrastructure despite the change type whether its authorized or unauthorized. Several issues encountered without having a tool to detect/ trace IT changes, which might exploit a vulnerability to breach security and thus cause huge impact such as system failure, higher cost, business impact, security threats, undocumented changes and loss of revenue.
This article describes the process of storing, tracking, preventing and detecting configuration changes implemented in the IT infrastructure.
Keywords: Information Technology, IT Change Management, Configuration Changes Tracking Tools, Trace, Unauthorized Changes.
Title: IT Change Management Tracking Tools
Author: Khalid A. Al-Khathlan, Jumana F. Alturairi, Lamia T. AlSulaiman
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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