Abstract: This article covers various types of relations that IT holds with a large base of internal customers which are normally employees of the same organization for which IT provides services. Be it the need to resolve an issue, or the desire to request additional services, or the courtesy of providing feedback, IT must have the proper channels in place to allow customers to reach out and have their needs addressed. Such channels can’t be standardized as the structure of IT itself is not standardized across various organizations. As such, IT must ensure to cover all the potential customer interactions though processes and channels which customer can easily understand and go through. Designing such processes and channels requires knowledge of the structure of IT, engagement with customers, planning and resource allocation, as well as continuous improvement and technology adoption. Typically, processes in place are supported by systems and tools that automate and speed up the process of customer care and service and simultaneously provide a direct channel for customers.
Keywords: IT, customer relations, interactions, demands, self-service, know-how and customer satisfaction.
Title: IT Customer Interactions in Vast Organizations
Author: Tameem Al Wohaibi
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
Vol. 10, Issue 4, October 2022 - December 2022
Page No: 1-2
Research Publish Journals
Website: www.researchpublish.com
Published Date: 11-October-2022
