Abstract: Job satisfaction can be defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction, it means that he really likes his job, feels good about it and values his job dignity. Job satisfaction is important technique used to motivate the employees to work harder. It is often said that “A HAPPY OR SATISFIED EMPLOYEE IS A POSITIVE, PRODUCTIVE AND PROGRESSIVE EMPLOYEE”. This paper investigates the level of job satisfaction of Public Sector Bank employees in District Kathua (J&K.) identifying the satisfaction level of employees, various factors influencing satisfaction of employees and to study the relationship between personal factors of employees. Based on a survey, the paper attempts to gain insights into the satisfaction level from the perspective of the Bank employees. Factors including salary of employees, performance appraisal system, promotional strategies, employee’s relationship with management and other co- employees, training and development program, work burden and working hours are found important for improving job satisfaction of bank employees in banks. Increase in level of these factors improves overall satisfaction of employees.
Keywords: Public sector banks, Job satisfaction, Customer Satisfaction, Employees Performance, Employees Retention.
Title: Job Satisfaction among Bank Employees-A Study on District Kathua (Jammu & Kashmir)
Author: Ashu Bhola
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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