Abstract: This study was conducted to examine whether the Ifugao State University is delivering the quality of service that is expected from it by the learners. Descriptive research method with quantitative modified questionnaire was utilized. The study revealed that students of Ifugao State University are moderately satisfied with the services rendered by the university in terms of the service quality dimensions such as: non-academic aspect; academic aspect; design, delivery and assessment; group size; program issues; reputation; access; and other support services. Academic aspect, program issues and reputation got the highest mean while non-academic aspects got the lowest mean. Hence, it is recommended that IFSU should intensify the services and programs provided to the learners for further attraction and retention.
Keywords: Ifugao State University, Service Quality, Student Satisfaction, student’s point of view.
Title: Learner’s Point Of View towards Service Quality of Ifugao State University, Main Campus, Philippines
Author: Michele Jaymalin-Dulay
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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