Abstract: The study aimed at establishing the relationship between learning culture and performance of small and medium enterprises. The study utilized a descriptive research design with the target population being technical and permanent employees of HP Enterprises Ltd and Infotech Africa Ltd in Nairobi. Both quantitative and qualitative primary data was collected using a questionnaire. Both descriptive and inferential analysis was conducted and findings were presented in form of distribution tables, graphs and pie charts. The study concluded that organizational learning greatly influence performance of firms in the IT industry in Kenya hence should embraced by all firms for better performance. The study recommended that the government in collaboration with other authorities should adequately support SMEs in the IT industry by prioritizing activities and formulation of effective policies and programs that embrace organizational learning in small and medium enterprises.
Keywords: Training and Development, Customer Satisfaction.
Title: LEARNING CULTURE ON PERFORMANCE OF SMALL AND MEDIUM ENTREPRISES IN INFORMATION TECHNOLOGY INDUSTRY IN NAIROBI, KENYA
Author: Patrick Makana Mbakaya, Dr. Jedidah Muli
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
