Abstract: This study set to establish the relationship between process improvement and financial performance in middle tier commercial banks in Kenya. This study adopted three theoretical foundations: the management theory; resource-based theory and; customer responsiveness theory. It focused on all the 7 middle tier commercial banks in Kenya. The study adopted the descriptive survey design. The sample for the study was obtained through proportionate stratified sampling. Out the 140 respondents targeted, 131 responded. From the study findings, it is evident that the strategic plans lead to process Improvement. Indeed a strategic plan integrates various processes in the organization so as to enhance effectiveness and efficiency across the organization and this enhances performance in the bank. It is vital to study other benefits of successful implementation of strategic plans in organizations.
Keywords: Process Involvement, Financial Performance, Middle Tier Banks.
Title: Link between Process Improvement and Financial Performance in Middle Tier Commercial Banks in Kenya
Author: Eucabeth Kiana, Dr. Jane Omwenga
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
