Abstract: Local governments in Anambra state are mandated to provide services for accelerated development and does this through bureaucratic procedures outlined by Max Weber. However, its bureaucratic machineries rather than fueling development programmes through public service delivery is said to have hindered the growth expected. This study was therefore to, identify bureaucratic challenges that the local government areas encounters in service delivery and identify the extent to which these challenges impact on services to the people of the Local Government Area. The study adopted descriptive design. Sample size of 210 was determined using Taro Yamen of 1964. Two sets of questionnaires were designed and administered i.e. one for the inhabitants/clients of the area and the other for employees of the selected local government, so as to capture both the views of the inhabitants/client of the local government area and the employees of the local government. The 152 suitably answered and recovered questionnaire were analyzed through the use of tables, bar graphs and pie charts, to depict the demographic characteristics, bureaucratic variables that influence service delivery, as well as the views, and opinions of respondents on service delivery by the local government area. Related literature on local government bureaucracy and service delivery were reviewed. Two hypotheses were formulated and tested to guide the study. The study revealed among others that even though there is a clear practice of division of labour, departments lack technical equipment to effectively coordinate their activities, thereby resulting in delays in meeting the expectation of clients and inhabitant. These are; lack of viable sources of revenue, mismanagement, joint account, undue interference from state government. The study concluded by recommending that local government should be made to go through bureaucratic reforms and offer its staff regular training programmes on customer care and satisfaction. It is also to provide adequate offices to enhance service delivery.
Keywords: Local Government, Bureaucracy, Service Delivery.
Title: LOCAL GOVERNMENT BUREAUCRACY AND SERVICE DELIVERY IN ANAMBRA STATE (2009-2020)
Author: ANAZODO Rosemary, EZENWEGBU Nchedochukwu Chinwendu
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
