Abstract: Satisfaction with care is an important influence determining whether a person seeks medical advice, complies with treatment, and maintains a relationship with the practitioner. Consistent with this idea, studies have shown the importance of both identifying and addressing patient expectations.
Objective: In our paper, we will be assessing patient satisfaction among people in the region of Alhasa city and we will be primarily compare between public and private hospitals. The comparing criteria are, the satisfaction based on, gender, age, family income, education level, hospital sections, medical facilities and the reason why people of Alhasa would pick any hospital on the other one.
Method and tools: It is a cross-sectional study conducted between March-May 2015 and our target population are only the adults (17 -55 years old). A self-administered questionnaire and the questions were obtained from the study of St. Joseph general hospital questionnaire.
Results: The main significant factor that determines satisfaction and the hospital choice is the family income. There is no significant relationship between the education level and gender in hospital choice.
Keywords: patient satisfaction, Alhasa, Private & Governmental hospitals.
Title: Patient Satisfaction on Hospital Services in Private and Governmental Hospitals in KSA, ALHASA Region
Author: Mohammed Al Mulhim, Majed Al Omair, Falah Al Otaibe, Abdulaziz AlOtaibe, Abdullah Alshakes, Zaenb Al-Salman, Sayed Ibrahim Ali, Ansari Mukhtar Aleem
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
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