Abstract: Patient' satisfaction is of value to evaluate the quality of health services delivery of PHC services in Khartoum state is a joined responsibility between the government and voluntary organizations. A sample of 366 beneficiaries were interviewed in 22 health centers in Omdurman locality to explore their opinions and degree of satisfaction for the care .The sample reflected more females participants than males were using health services (68%) majority in age 25-40 years, house wives 48.4%, majority completed secondary education and of low socio economic status with monthly income less than 500SDG.
The results revealed high level of satisfaction with immunization services in the top. The attitude and humanness of the administrative and treating cadres were the main reason of complete satisfaction. Main challenges were absence of health insurance, inability to afford treatment cost, lack of specialized services like dental and ophthalmology.
We recommended that NGOs should be encouraged to continue and improve their services by completing their PHC packages and introducing health insurance in their health faculties.
Keywords: NGOs, PHC packages, Primary Health Care often abbreviated as (PHC).
Title: Patient's Satisfaction with Primary Health Care Services Provided by Voluntary Organization
Author: Dr. Adam Abdalla Mater, Omaima Mirghani Hanafi
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
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