Abstract: Performance measurement is important to determine the extent to which the effectiveness of implementing a strategy within a certain period of time so that it can be used as a basis for the company to make improvements and determine the steps to be taken at the next stage. Traditional performance measurement that focuses on financial performance is unable to describe the overall performance. Company management requires an integrated performance measurement system capable of measuring performance in a balanced manner both from a financial and non-financial perspective, namely the balanced scorecard. This study aims to determine and analyze the performance of the Pasar Srinadi Cooperative as measured by using the four balanced scorecard perspectives. The research was conducted at the Srinadi Market Cooperative, located in Klungkung Regency. The research sample consisted of 99 customers and 74 employees with the simple random sampling method. Data collection is done by documenting and distributing questionnaires. The analysis technique uses four balanced scorecard perspectives. The results of the analysis show that the performance of the Pasar Srinadi Cooperative after being measured using the four balanced scorecard perspectives is in the moderate category with an average score of 0.3.
Keywords: Performance, balanced scorecard.
Title: Performance Analysis based on Balanced Scorecard at the Srinadi Klungkung Market Cooperative
Author: Putu Adhisty Prajna Putri, I Ketut Yadyana, I Dewa Nyoman Badera, Ketut Alit Suardana
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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