Abstract: This article offers a discussion of the overall role of problem management process among emerging technologies when companies attempt to solve problems that affect their revenue and profit streams. The findings of this study have shown that different technologies that have emerged over the past decade have helped companies solve problems that might be significantly harder to solve if the firm simply depended upon humans. Technologies such as Artificial Intelligence (AI) and Predictive Analytics (PA) have been especially helpful. AI can support companies become proactive to solve problems before they have become financially or technically problematic. The employment of PA can support companies predict patterns for potential technical issues and/or even predict customers’ future performance in terms of what they will buy, based on what they have already bought. The advantage of such analytics is not just for problem-solving but also to delight customers and provide better services. For the future, companies shall improve in the competency of matching up the current problem with the technology best designed to solve such a problem.
Keywords: Problem Solving Process, Information Technology Service Management, Internet of Things (IoT), Predictive Analytics, Artificial Intelligence, 4th Industrial Revolution, Public Onchain Database, Metadata, Augmented Reality.
Title: Problem Solving Through Emerging Technologies
Author: Ahmad Issam Alzahed
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
Vol. 10, Issue 3, July 2022 - September 2022
Page No: 45-49
Research Publish Journals
Website: www.researchpublish.com
Published Date: 05-September-2022
