Abstract: In an era of global competition, public services face major challenges. This relates to the relationship between the state and the market, the state with the citizens, and the market with the citizens. The role of information technology in support of operational and managerial systems in government agencies today felt important. Because basically the majority of forms of public services are matters relating to the collection, processing, and provision of various data information, knowledge, and wisdom and dissemination to the public. E-Government is a form of public service-based implementation of information and communication technology, as media information and interactive means of communication. Society needs to be a priority for government services. Paradigm transformation from paper-based to the electronic paradigm makes opportunities and challenges in creating an excellent service to the citizens. This paper discusses the administrative burden for public services, e-government development and challenges in the public service.
Keywords: e-government, public service, administrative burden and citizen.
Title: Public Service Delivery: E-Government in Improving Good Governance in the Global Competition
Author: Thlang Sokim, Xu Xiaolin, Huang Dong
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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