Abstract: This study sought to examine the influence of quality training and employee performance in the telecommunication sector. The study focused on two telecommunications companies namely; Safaricom Kenya limited and Telkom Kenya limited strategically identified due to ease in data collection. Questionnaires were the primary identified instruments of data collection. The questionnaires were designed to incorporate open and closed ended questions. The collected data was collated, edited and cleaned for completeness and consistency to prepare it for coding. Descriptive statistics measures such as mean and standard deviations were used to analyze the data. Regression analysis was also used to test the relationship between training and the performance of employees at the identified study companies. The findings of the study are presented in percentages, graphs and bar charts for easy understanding. Further, the findings were interpreted so that the processed data can end up as information suitable for decision making by the end users and other consumers of this research. The study also established that there is a strong relationship (R-value = 0.761) between employee performance and employee training. The results further revealed that employee training accounts for 57.2% of the total variance in employee performance. The study further established that employee quality of training, has a positive and statistically significant effect on employee performance in the telecommunication sector in Kenya.
Keywords: Quality Training, Employee Performance, Telecommunication.
Title: QUALITY TRAINING AND EMPLOYEE PERFORMANCE IN THE TELECOMMUNICATION SECTOR
Author: Faith Kelmen, Dr. Kepha Ombui, Dr. Mike A. Iravo
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
