Abstract: The purpose of this project was to apply queuing models to KIBAGABAGA Hospital services and analyze time a patient can spend waiting for a service at this hospital. It was also to provide necessary information to policy makers aiming to contribute to the wellbeing of population by reducing waiting time for services. In excessive cases, long queues can delay appropriate decision for a specific disease that can cause occurrence of death while patient still wait for service. This project, examined the average time a patient spend waiting in the queue, time a patient can spend waiting in the system, average number of patient waiting in the queue and average number of patient waiting in the system by applying queuing models in 3 consultation rooms of KIBAGABAGA Hospital. We computed the system utilization and found that it is greater than one which means that the queue will grow without bound. There were a large number of patients waiting in the queue and they waited a long time before meeting a medical doctor. The correlation analysis proved that there was a negative correlation between patient arrival and working days which means that there were many patients on Monday than on Friday. To reduce the waiting time, we suggested that the hospital should increase the number of physician and nurses as well as the consultation rooms and to develop a staffing plan that will put more effort in the beginning of the week.
Keywords: Queuing model, waiting time, customer arrival, customer service, outpatient department.
Title: Queuing Models: Application to Kibagabaga Hospital Services
Author: Emmanuel NSENGIYUMVA, Dr. Joseph K. Mung’atu, Dr. Denis NDANGUZA
International Journal of Mathematics and Physical Sciences Research
ISSN 2348-5736 (Online)
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