Abstract: The main objective of the study was to examine the relationship between Automated teller machine services and financial performance of deposit taking SACCOS in Nairobi County, Kenya. The descriptive sample survey was adopted on a target population of 210 respondents across 3-tier savings and credit cooperatives and in all selected departments, from which a stratified random sample of 111 respondents was sampled. Questionnaires were used to collect primary data from the study sample while monthly reports provided secondary data and the relationship between variables was determined using inferential statistics. Results demonstrate a significant association between automated teller machine services and financial performance. This study recommends that deposit-taking savings and credit cooperatives; strategically position automated teller machines such that members do not have to use a third-party facility to access automated financial services. The study will benefit ICT policy makers from state department of cooperatives under ministry of trade and industrialization and from individual deposit-taking savings and credit cooperatives in re-aligning their ICT policy decisions.
Keywords: Automated Teller Machine, Financial Performance, and Deposit taking SACCOS.
Title: RELATIONSHIP BETWEEN AUTOMATED TELLER MACHINE SERVICES AND FINANCIAL PERFORMANCE OF DEPOSIT TAKING SACCOS IN NAIROBI COUNTY, KENYA
Author: Geoffrey Obingo Okello, Thomas Senaji, Peter Kamaku
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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