Abstract: An organization's employees are its greatest asset. As such, it is essential for employers to recognize the potential impact of employee social support on performance. Employee social support services are often offered in addition to mandatory benefit programs. These services typically address all areas of a worker's life, which might impact the ability to focus and perform on the job.The main goal of this study was to focus on the relationship between employee social support and performance in non-governmental organizations in Kenya. The specific objective of the study was: to understand the relationship of employee social support on performance in NGOs in Kenya. The study is likely to aid the NGOs management boards, policy makers in government, human resource professionals and scholars and researchers in policy formulation for employee social support in order to improve performance in NGOs in Kenya. The study employed both correlational and descriptive survey designs. The fundamental model shaping this study was the linear regression model. The target population of the study was 14,283 employees in NGOs in Kenya. The sample size of the study was 372 respondents comprising junior management at 242, middle management at 97 and top management staffs at 33 chosen by simple random stratified sampling technique. Primary data was collected using both questionnaires and interviews. The data was analysed using the Statistical packages for social sciences (version 23). The main findings of the study indicated that employee social support influenced performance in NGOs in Kenya. The study also found that 43.9% of performance in NGOs in Kenya was explained by this variable. Finally, the study also contributed to theory and knowledge for humanity. The study also found that the most significant factor influencing performance of the NGOs in Kenya was employee social support with P- Value at 0.439, followed by employee economic support with P- Value at 0.372, recreation facilities with P- Value at 0.358 and lastly employee counselling with P- Value at 0.208. The study had limitations, that is, the respondents were not consistent and the sample size of the study was limited in scope. The study concluded that employee social support had a significant positive relationship with performance of NGOs in Kenya. The study recommended to the NGO management boards in Kenya to come up with a comprehensive and revised employee social support draft policy document that would enhance employee social support in the NGOs in Kenya. Further, the study also recommended that NGOs in Kenya should organize regular outings and retreats for their employees and also to organize events. The study also recommended that NGOs in Kenya should enhance contributions for bereavement, weddings, anniversaries and other avenues of social support that can motivate employees to give their best to the organization and enhance performance.
Keywords: Employee Social Support and Performance.
Title: RELATIONSHIP BETWEEN EMPLOYEE SOCIAL SUPPORT AND PERFOMANCE OF NGOs IN KENYA
Author: Protus Atsali Lumiti, Dr. Susan Wekesa, Dr. Mary Omondi, Prof. George Otieno Orwa, Dr. Michael Mboya Muma, Prof.Robert Mabele, Dr. Alex Ochumbo, Muo Charles
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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