Abstract: In CRM industries before some time when cloud comes than some new platform arrives like Force.com, Google Application, Engine SDK, Facebook API and so on. Foce.com is based on ADM. It took a big bang Approach to implementing the Adaptive Development Methodology (ADM). It Replace the Traditional Waterfall cycle. The result was a huge success.After Using SFDC CRM Model (with ADM Methodology) productivity increase around 37% within 3 to 5 months. Old CRM methodology is not common platform oriented and not successfully fullfills the requirements of all customers. SalesForce is the solution that companies access from the cloud, pay for by the drip and manage. Unless a Salesforce user is into the procedural logic of the applications (or is building one from scratch), he or she will encounter the front end of the Salesforce application and probably not much else. Force.com is both the pioneer and poster child for the SaaS CRM Movement. It provides all users a different platform, rights and unique individual preferences. It also finds various different methods for communication with their customers and representatives.
Keywords: CRM, Salesforce, Cloud, PaaS, SaaS, Force.com.
Title: Resolution in CRM
Author: Mayur Tiwari
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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