Abstract: Revenue collection is a major challenge which has rocked most Local Authorities in Zimbabwe. Poor revenue collection has hindered Local Authorities (LAs) ability to exercise their mandate efficiently and this has also hampered service delivery. Failure of LAs to successfully collect revenue comes against a background of worsening economic conditions prevailing in the Sub- Saharan country. The major research objective was to investigate revenue collection at Harare City Council (HCC) during economic doldrums. The research was also aimed at assessing factors hindering the successful collection of revenue at HCC. The research further aimed to devise strategies which can be used by HCC to improve revenue collection. The study utilized both the mixed methodology approach where qualitative and quantitative were factored in. A Case study design was used to study and obtain data. A sample size of 100 rate payers and 50 employees was used. Data was collected from interviews and questionnaires. The study established that local authorities in Zimbabwe are struggling with their operations due to failure to effectively collect revenue. The research further unveiled that there is lack of transparency and accountability in the form of funds misappropriations, political interference and embezzlement of funds by top officials at HCC. The research recommended that in order to improve service delivery Local Authorities must devise and promote new revenue collection strategies such online billing and implement pay as you use facility.
Key words: Revenue Collection, Local Authorities.
Title: Revenue Collection in Zimbabwe Municipalities (Local Authorities) in economic doldrums: A Case of Harare City Council
Author: Ms Chisango Sharon, Prof Manuere Faitira, Prof Muranda Zororai
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Vol. 10, Issue 2, October 2022 - March 2023
Page No: 417-428
Research Publish Journals
Website: www.researchpublish.com
Published Date: 24-February-2023
