Abstract: This study examined the impact of effective reward system on service delivery in civil service, with particular reference to Anambra state civil service. Specifically, the study examined the relationship between pay reward, employee recognition, conducive work environment, staff development and service delivery in Anambra state civil service. A cross-sectional survey was adopted for the study. A structured questionnaire developed by the researcher was used to elicit information from the respondents. Out of the 10,100 civil servants of various ministries in Anambra state civil service, 625 was determined through Taro Yamane formular as the sample size. Quantitative data collected through the questionnaire was analyzed by the use of descriptive statistics using the Statistical Package for Social Sciences (SPSS) and presented in percentages, means, standard deviations and frequencies. Simple random sampling techniques was used for the study. Consequently, the researcher used correlation and multiple regression analysis to test the hypothesis formulated to guide the study. The study was anchored on Expectancy Theory. Findings from the study show that pay reward and some non-financial rewards such as employee recognition, conducive work environment and staff development are positively and significantly enhanced to service delivery in civil service. The study recommended among others that the government at all levels should endeavour to provide employees with adequate pay incentives to facilitate the achievement of desired high-level service delivery in the civil service as obtains in the private sector of the economy.
Keywords: Reward System, Service Delivery.
Title: REWARD SYSTEM AND SERVICE DELIVERY IN ANAMBRA STATE CIVIL SERVICE
Author: EZENWEGBU NCHEDOCHUKWU CHINWENDU, SHEHU ADAMU ABDULLAHI, AKUBUE EUCHARIA O.
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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