Abstract: In recent years, there has been a rapid diffusion of information and communication technologies (ICT) in African countries, in line with similar patterns in other regions of the developing world. Some studies have observed that the economic and social return of ICT development is larger than the private return of the network provider. Major technological development in the banking system is Core Banking System (CBS), which provides anytime, anywhere banking facilities. Other developments include electronic payment systems such as the Real Time Gross Settlement System (RTGS), National Electronic Funds Transfer (NEFT), National Electronic Clearing Service (NECS), Immediate Payments Service (IMPS), Aadhaar Enabled Payment Systems (AEPS), etc. Banks are increasingly using alternate channels of delivery. Specifically, the study was guided by the following objectives: to establish the role of mobile banking on financial inclusion in Kenya, to determine the role of agent banking on financial inclusion in Kenya, to assess the role of internet banking on financial inclusion in Kenya and to find out the role of table banking on financial inclusion in Kenya. The research design was a case study of special interest groups in Kenya on financial inclusion. The target population was 3000 people. Questionnaires were used for data collection. This study produced both quantitative and qualitative data. Once the questionnaires are received, they were coded and edited for completeness and consistency. Quantitative data was analyzed by employing descriptive statistics and inferential analysis using statistical package for social science (SPSS) version 24. The data was then presented using frequency distribution tables, bar charts and pie charts for easier understanding. The findings showed that mobile banking has a positive and significant effect on the financial inclusion of special interest groups, β1 = 0.396, p-value = 0.000. Agent banking has a positive and significant effect on the financial inclusion of special interest groups, β2 = 0.334, p-value = 0.000. Internet banking has a positive and significant effect on the financial inclusion of special interest groups, β3 = 0.142, p-value = 0.013 while table banking has a positive and significant effect on the financial inclusion of special interest groups, β4 = 0.289, p-value = 0.000. There were gaps that were identified that would result in the curtailing of these positives.
Keywords: Mobile banking, Agent banking, Internet banking, Table banking, financial inclusion.
Title: Role of Information and Communication Technology Applications on Financial Inclusion in Kenya
Author: Djibrilla Ballo, Dr. Noor Ismail Shalle
International Journal of Management and Commerce Innovations,
ISSN 2348-7585 (Online)
Research Publish Journals
