Abstract: The study was based on examining the role of ICT in supporting project performance as a matter of fact in today’s technology-enabled work environment, ICT assumes greater importance in the context of project management and its performance due to greater challenges where technology tools are routinely used for collaboration, communication, and deployment of project management practices. The objectives of the study was to assess the availability of ICT hardware, identify ICT software, examine the availability of internet applications, identify data management system and examine the project managers ICT’s knowledge and skills for the selected projects in supporting project performance.The study adopted a case study of Arusha City Council as its projects managements relates to other councils or municipals in Tanzania, and the study employed both descriptive and explanatory research design where stratified simple random sample33 respondents from a population of 107 Arusha City councils staff grouped into senior management level, project managers and project team members. Primary data was collected from the field by questionnaires, focus group and observation while Secondary data was collected from libraries, articles, journals and internet sources. Quantitative and qualitative data analysis methods was used to analyze the collected data whereby content analysis and Pearson product - moment correlative coefficient was employed with the aid of Statistical Package for the Social Sciences (SPSS). The study concluded that apart from challenges noted which are lack of trainings on the use of ICT in project implementation, lack of good policy, plan and strategy on the use of ICT on the implementation of the projects and lack of awareness on the use of ICT nevertheless the regression analysis showed that there was positive correlation coefficient between the role of ICT in supporting project performance by correlation factor of 0.624, the relationship which was found to be statistically significant as the significant value was 0.014 which is less than 0.05 hence at Arusha City Council, show that among other factors, ICT is of more important to be employed in the implementation of projects as it enhance project performance by provision of projects with quality and customer satisfaction, projects delivery on time and cost efficiency projects.
Keywords: Hardware, Software, Data Management System, Internet Application, Project Manager’s ICT Knowledge and Skills, Project Performance.
Title: ROLE OF INFORMATION, COMMUNICATION AND TECHOLOGY IN SUPPORTING PROJECT PERFORMANCE IN TANZANIA; A CASE STUDY OF ARUSHA CITY COUNCIL
Author: Gwakisa Venance Minga, Dr. Mussa Ally
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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