Abstract: Somewhat because of globalization, for organizations it is valuable to use volumes of merchandise and ventures purchased through a focal sourcing substance. A focused supply chain is a remarkable supply chain, containing exceptional connections and coordinated efforts that furnish a customer with more enhanced a lesser cost than a contender. Top management support is a specialized enhancement, however frames an imperative connection between the diverse gatherings in the supply chain. In this study on the role of top management support in supply chain performance, DHL limited was used as the case study; this was due to its long term experience and global nature in logistics operations. The literature review was undertaken to establish the research gap which existed in the area of study. It is from the literature review that the specific objective was generated e.g. top management support, in supply chain performance. The specific objective was to be used to design methodology. The study used survey as a method of collecting data. The stratified random sampling was used during the exercise. In the study the target population of 99 was considered and a representative sample size of 50 was found to be significant to the study. This study analyzed the role of top management support through the net chain concept, aiming to discuss how its position in the supply chain alters all others actors behavior.
Keywords: DHL, Chain Performance, global nature in logistics operations.
Title: Role of Top Management Support in Supply Chain Performance in Distribution Sector in Kenya: Case of DHL Nairobi Kenya
Author: COLLINS ODHIAMBO NGESA, DR.NOOR ISMAIL SHALE
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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