Abstract: The research explores the service quality of the heritage themed restaurant in the city of Tagaytay. The study is quantitative in nature and had four restaurants selected to take part in the study which is the Antonio’s, Balay Dako, Josephine’s Restaurant and Pamana. There are 400 respondents in the study which are the guest of the restaurant (100 each) in which the researchers provided survey questionnaire. The result of the study shows that the customers of the heritage restaurants in the city of Tagaytay age 19 to 29, female with an educational attainment of college and had a monthly income range of 20001 to 30000 with a source of income as an employee and agrees with the service quality aspect such as human capital, property and technology while strongly agrees on working condition. There is a significant difference between gender and human capital.
Keywords: Service Quality, Restaurant, Heritage, Customers.
Title: Service Quality of Selected Heritage Themed Restaurants in Tagaytay City
Author: Bautista, Ronel Calvin, Diaz, Elaine Joy, Mr. Deogracias E. Esplanada
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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