Abstract: This study titled “Staffing Process and Employees’ Service Delivery: A Study of Ebonyi State Civil Service System was born out of the desire to investigate the actual causes of the declining level of employees’ service delivery in the civil service system. Therefore, the study examined the relationship between staffing process and employees’ service delivery in Ebonyi State civil service system. Specifically, the study; investigated the extent to which inadequate employment planning affects employee service delivery in Ebonyi State Civil Service; examine the effect of quota system in the employment of quality workforce into Ebonyi state civil service, and; evaluate the effect of employment by executive fiat on the service delivery capacity of Ebonyi state civil service employees. The study formulated three hypotheses and adopted descriptive survey design with a sample size of 369 respondents. Data collected were analyzed using frequency distribution table with their corresponding percentage, while hypotheses were tested using pearson product moment of correlation co-efficient. Major findings were among others; inadequate employment planning affect employees’ service delivery; quota system of employment affect the employment of quality workforce into Ebonyi state Civil Service; fiat method of employment affects service delivery capacity of Ebonyi state Civil Service Employees. The study therefore recommends among others, adequate employment planning; redefinition of quota system to take into consideration the competency of the person(s) projected for employment from each zone, states and/or regions; and zero tolerance to complementary cards and executive order during employment process.
Keywords: Staffing, Staffing Process, Service Delivery, and Civil Service System.
Title: STAFFING PROCESS AND EMPLOYEES’ SERVICE DELIVERY: A STUDY OF EBONYI STATE CIVIL SERVICE SYSTEM
Author: USULOR, SOLOMON EJIKE, Prof. (Mrs) F.C.Agbodike (Ph.D), Iwuokafor, Ugochukwu
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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