Abstract: Despite several attempts to improve service delivery, the Kenyan Ministry of Health remains inefficient due to a lack of effective strategic change management. The Ministry of Health's performance in Nairobi City County, Kenya is affected by strategic change management. This research sought to analyze that impact. Social network theory, human capital theory, and resource-based views served as the study's guiding theoretical frameworks. A descriptive survey was research tool used in this study. 159 medical practitioners working in NCC, Kenya, focused of the research, which was conducted by the Ministry of Health. In order to choose the respondents, a basic random sampling procedure was used. A total of eighty individuals made the sample. The utilization of surveys allows for the collection of first-hand information. Thirteen questionnaires were sent to individuals working in the Ministry of Health within the Government of Machakos County as part of the pilot study. This is the reason why the researcher had to choose the Ministry of Health in Machakos County. When it comes to qualitative data, content analysis was used for analysis, and narratives was used for presentation. Quantitative data, including standard deviation and mean, were included in the descriptive analysis, which was shown in tables and figures. To further understand the interplay between the variables, the researcher used multiple regressions. The research discovered a positive and statistically significant relationship between performance and continuous improvement. Spending on employee education and growth is directly proportional to a company's bottom line. Results showed that improved unit communication did not affect organizational performance. Technology adoption significantly affected organizational performance, according to regression coefficients. Continuous improvement improves performance by eliminating inefficiencies, simplifying processes, and using resources more efficiently. Employees need training and development to improve their knowledge, skills, and competences, which lead to the company's success. Communication is vital to an organization's dynamics, yet it may not have had the greatest impact on the performance outcomes considered. For stakeholder satisfaction, modern organizations must continually adjust every department to increase performance. Other data suggest that modern businesses should continually modify all parts to succeed. The research advises the Ministry of Health to assess its communication channels, methodologies, and technology for strengths, weaknesses, and gaps.
Keywords: Communication, Continuous improvement, Performance, Strategic change management, Technology adoption, Training and development.
Title: STRATEGIC CHANGE MANAGEMENT AND PERFORMANCE OF MINISTRY OF HEALTH IN NAIROBI CITY COUNTY, KENYA
Author: Maina Gerald Macharia, Dr. Lawrence Wainaina
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 12, Issue 4, October 2024 - December 2024
Page No: 260-273
Research Publish Journals
Website: www.researchpublish.com
Published Date: 15-November-2024
