Abstract: Stress creates a negative reaction to situations happening in an environment. Identifying the factors that triggers stress helps in creating a solution in which stress can be properly handled by individuals at any given time. Development of stress management program is formulated by identifying the different stressors in which the respondents has given the researchers. Front of the house hospitality employees often encounters stress triggers due to various factors. Insufficiency of research on identifying the different stress factors on frontline hospitality employees necessitate the direction of this research. This paper analyzed responses of the front of the house hospitality employees of the City of Dream Hotel in Manila regarding the different stress factors that the respondents encounter to formulate a stress management program. Furthermore, this study made use of a researcher-made online questionnaire which was administered to 50 respondents in different departments that encounters hotel guests face to face. The results showcase that the respondents have variety of factors triggering stress affecting the respondents. This implies that the stress management program created to tackle the different problems, is to create positive reinforcement to the different factors that triggers stress to the respondents.
Keywords: Stress Management, Factors of Stress, Front of the house Hospitality.
Title: Stress Management on Factors Affecting the Frontline Hospitality Employees in City of Dreams Hotel, Manila
Author: Mary Joy M. Pialago, Louis Andrei E. Rodrigo, Dominic Arthur M. Tolentino, Ms. Mae Casiles
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
Vol. 10, Issue 3, July 2022 - September 2022
Page No: 50-61
Research Publish Journals
Website: www.researchpublish.com
Published Date: 14-July-2022
