Abstract: Student support services in distance education play a very crucial role for the success of the system as well as the progression curve of the learners. Maximum thrust is therefore put to this area by Distance Education Institutions world over. Student Support Services (SSS) are a cluster of facilities and activities that are provided to make the learning process easier and more interesting for the learner. In distance education, they serve as the interface between the institution and the learner. The effective provision of the SSS is now widely and increasingly being recognized as an essential component of any open and distance learning system. Over the years there is huge expansion in the DE system resulting in the enormous challenges in providing Support services .The major challenges that confronts DE system are mainly in terms of Quantitative Expansion and Quality control. This paper shall give an over view of different challenges faced by DE Institutions as far as providing support services is concerned. Some basic issues that underlie support mechanism in DE system are also described for bringing synergy.
Keywords: Support Support Services, Distance Education (DE), ICT, EDUSAT, CD-ROM, IGNOU, Gyan Vani, Gyan Darshan, Counselling, Quality Assurance.
Title: Support Services in Distance Education: Issues and Challenges
Author: Dr. Suresh Kumar Tripathy
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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