Abstract: The main objective of this study was to evaluate the effect of the key management factors on the performance of hotels in Kenya. The specific objectives were; to evaluate the effect of organizational leadership on the performance of hotels, to assess the effect of organizational communication on performance of hotels, to evaluate the effect of organizational culture on the performance of hotels, to determine the effect of organizational structure on the performance of hotels. The study used Cross-sectional survey research design. The target population was all the 31 licensed hotels in Nairobi County. The sampling frame for this study was all the 31 licensed hotels in Nairobi as per the Kenya tourism authority listing. The sample size for the study was composed of 93 respondents. The key data collection instrument was the close-end questionnaire. The data was analyzed with the help of multiple regression analysis. The results revealed that organizational leadership, organizational communication, organizational culture and organizational structure had a positive and a statistically significant effect on the performance of hotels in Kenya and especially in Nairobi County in Kenya. All the coefficients of the independent variables were also positive. The study, recommended that the management should come-up with strategies that that focus on the management factors that affect the performance of hotels in Kenya.
Keywords: organizational culture, organizational structure, organizational communication, organizational leadership, hotel performance.
Title: The Effect of Selected Management Drivers on the Performance of Hotels in Kenya: A Case of Nairobi County
Author: Kamau Beatrice Wangari
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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