Abstract: The purpose of this paper is to examine the effect of emotional intelligence dimensions (self-emotions appraisal, other-emotions appraisal, use of emotions, regulation of emotions) on employee engagement. A quantitative survey was used to collect data from 445 employees from ministry of education in Oman. SEM based AMOS was used to analyze the data. The results revealed a significant positive relationship between self-emotions appraisal, use of emotions, regulation of emotions and employee engagement. However, other-emotions appraisal does not influence employee engagement significantly. Managers can benefit from the study by understanding the importance of emotional intelligence dimensions (self-emotions appraisal, use of emotions, regulation of emotions) on raising their employees' engagement which enhances their performance. They should consider emotional intelligence level in recruitment process and hold some training workshops to foster employees' emotional intelligence. The study enriches the human resources management literature by examining a theoretical framework about the influence of emotional intelligence dimensions in increasing employees' engagement. This is one of the few studies that focus on the relationship between emotional intelligence dimensions and employees' engagement. It is the first study in an Omani context.
Keywords: Employee engagement, Emotional intelligence.
Title: THE IMPACT OF EMOTIONAL INTELLIGENCE DIMENSIONS ON EMPLOYEE ENGAGEMENT
Author: Sultan Ali Suleiman AlMazrouei, Dr. Norziani Dahalan, Dr. Mohammad Hilmi Faiz
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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