Abstract: This paper assessed the effect of training and development on employee performance using Bank BIC as the case study. The study focused on the objectives which sought to assess the effect of training and development on employee performance at Bank BIC, to determine the training and development practices and purposes at Bank BIC, and to determine the training and development policy at Bank BIC Namibia. A mixed research method was used with a sample size of 35 respondents. The study found that the majority (59.09%) of the respondents agreed that training and development are improving their job performance at the Bank BIC. The majority (50 percent) of the respondents strongly agree that training and development are important for growth at the Bank BIC. The majority (54.55 percent) of the respondents agree that training and development have improved their morale. The majority (50 percent) of the respondents on the job training is an efficient tool for learning new skills and improving current skills. The majority (40.91 percent) of the respondents agree that the training and development that employees received is relevant to their work. The majority (59.09 percent) of the respondents indicated that there was no specific training schedule at the Bank BIC. The majority (59.09 percent) of the respondents indicated that the objective of training and development at the Bank BIC is to improve performance. The majority (86.36 percent) of the respondents indicated that Bank BIC uses on-the-job training and that the training and development policy at Bank BIC entails involving all the employees in the training program and making them aware of the objectives of the training program. The study recommended that Bank BIC's training and development practices should be reviewed regularly, with an appropriate assessment of the organization's needs and identification of individuals' skills, knowledge, and educational backgrounds. On the other hand, the organization creates appropriate training methods for employees based on their abilities and educational backgrounds. The training and development program should be related to the needs of the employees and should be matched to the objectives of the organization and the training should be chosen based on a proper need assessment. This allows the organization to determine whether employees are comfortable with their jobs and work environments, as well as how they deliver quality service.
Keyword: Employee Performance, Employee Training and Development.
Title: THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PERFORMANCE IN AN ORGANISATION: A CASE STUDY OF BANK BIC NAMIBIA (KHOMAS REGION)
Author: Viola Karungu Unengu, Dr. Bernardus Franco Maseke, Inamuvulwa Emvula
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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