Abstract: This paper defines the key elements of problem management governance. It outlined relevant governance policies and procedures to be obeyed by organizations. It also outlined the importance of having clear roles and responsibilities. The paper discussed that all activities should be monitored to ensure no repeat of the incident shall occur and risk assessment is accordingly conducted. An organization’s culture has an impact on governance. All of these criteria are something an organization must consider when implementing any governance. This paper is also highlighting the guidelines to enforce effective problem management governance such as using the right tool and having a training plan and defining the appropriate key performance indicators. The paper concludes with the major benefits of having an effective problem management governance including identifying the exact root cause of the incident and resolve it permanently, identifying improvement opportunities, reducing costs, improve productivity, and make sure that the organization is complying with industry best practices.
Keywords: Governance, Problem Management, Effective Problem Management, Governance Guidelines.
Title: The Importance of Problem Management Governance
Author: Majed J. Al-Hashem, Ahmad I. Al-Zahed
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
Vol. 11, Issue 3, July 2023 - September 2023
Page No: 141-143
Research Publish Journals
Website: www.researchpublish.com
Published Date: 05-September-2023
