Abstract: The ultimate aim of this study is to know the satisfaction customer gets when they use this online app to order their food in Jollibee Waltermart Dasmarinas, with this study we will know what are the points that we need to consider when using online app in ordering food online that will be beneficial for students taking BSHRM course and entrepreneurs in the food insdustry. This study starts by knowing what are the common positive and negative effects do customers attained using this online app in ordering food when it comes to their demographic profile. Secondly know what is the main causes of this effects on customer satisfaction and lastly finalized the data by creating a tabulation of all data collected from the customers. Online survey in the form of google forms was use for methodology to gather data from 100 out of the population in Dasmarinas cavite who voluntary take the survey. Results indicated that majority of the people who use this application are female and people in the range of 25 years old and above that are single and employed are satisfied in using this online app in ordering food in Jollibee Waltermart Dasmarinas. A detailed and critical analysis of the results is provided in the last chapter.
Keywords: Food Delivery, Dasmarinas, Online App.
Title: The Level of Customer Service Satisfaction of Online App in Jollibee Waltermart Dasmarinas Cavite
Author: Airine G. Sarono, Maria Elizabeth B. Diza, Lawrence C. Doria, Mr. Frederico C. Abut
International Journal of Thesis Projects and Dissertations (IJTPD)
Vol. 10, Issue 3, July 2022 - September 2022
Page No: 19-25
Research Publish Journals
Website: www.researchpublish.com
Published date: 14-July-2022
