Abstract: The primary aim of the study was to investigate the role of E-government services among citizens of Jordan The proposed model may facilitate the understanding of how certain factors can affect the level of usage of e-government services in Jordan. The main objective of this study is to gauge the possible antecedents of e-government services usage by working on a new model based on UTAUT as well as to answer the research questions posed. This study will apply a quantitative research methodology, which includes a numerical measurement and analysis of the factors which influence acceptance. In this study, a survey questionnaires which will involve 768 respondents will be adopted to aggregate the results. The investigation seeks to identify whether the independent variables – namely Performance Expectancy (PE), Social Influence (SI), Facilitating Condition (FC), Effort Expectancy (EE), Trust factor (TF), Computer self-efficacy (CSE), e-government Usage Behavioural (UB) and continued usage intention of (CUI), Education (EDU), Age (AGE), impacted the usage of E-government services in a significant way The result of the PLS path model showed that Social Influence (SI), Facilitating Conditions (FC), Effort Expectancy (EE) and Computer Self-Efficacy (CSE) are positively related to the usage behaviour of e-government services. Performance Expectancy and trust factor however were found negatively related to the usage behaviour of e-government services. The study showed that Effort Expectancy imparts a significantly positive impact on Use Behavior to use e-government among citizens, which implies that Effort Expectancy is factor that determines the use behavior to use e-government service.
Keywords: EG, Using of EG, Education, Age, Experience, Gender,( Performance Expectancy, Social Influence, Facilitating Condition, Effort Expectancy, Trust factor, Computer self-efficacy) e-government Usage Behavioural in Jordan.
Title: THE MODERATING EFFECTS OF DEMOGRAPHIC FACTORS IN THE USAGE OF E-GOVERNMENT SERVICES AMONG JORDANIAN CITIZEN
Author: Khaled Yousef Alshboul, Barjoyai Bin Bardai, Mohammad Mahmoud Alzubi
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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