Abstract: This study investigates how effective communication affects organization performance at the Ghana's National Health Insurance Scheme (NHIS). Most academics agree that effective good communication improves organizational performance. However, the various working environments, cultures, and ethics make most studies' results ambiguous findings. This research focuses on Ghana's NHIS to show how better communication might increase performance. The research investigated communication networks and employee performance to identify the most efficient communication channel and significant obstacles and breakdowns in the organization's communication infrastructure. Face-to-face contact was shown to be the most successful means of communication at NHIS, followed by telephone, email/internet, printed memos, and grapevines, nevertheless face-to-face interaction was seen to be most effective method of communication. This research found that employee performance metrics connect favorably with effective communication techniques. Distraction, communication overload, reasoning, information distortion, and bias were identified as NHIS communication system malfunctions. The report proposes instituting proper communication systems to boost performance across all levels of management in the firm.
Key words: Effective Communication; Organization Performance; NHIS; Ghana.
Title: The Role of Effective Communication on Organization Performance: A Case study of Ghana’s National Health Insurance Scheme
Author: Owusu Esther Agyeiwaa, Francisca Arboh
International Journal of Healthcare Sciences
ISSN 2348-5728 (Online)
Vol. 10, Issue 1, April 2022 - September 2022
Page No: 366-376
Research Publish Journals
Website: www.researchpublish.com
Published Date: 28-September-2022
