Abstract: The Goverment of Denpasar City applies the “Sewakadarma Work Culture” as a basis in implementing change in the Bureaucracy Reform. The Goverment of Denpasar City realizes that successful policy implementation cannot be formed without adequate of State Civil Servant (ASN) attitudes and behavior. The purpose of this study is to analyze the role of emotional intelligence moderation on the influence of interpersonal conflict and organizational injustice on Counterproductive Work Behavior (CWB). This research uses quantitative data that are analyzed using an associative causality approach. The sampling technique in this study was purposive sampling, with a total sample of 214 respondents from 461 populations. Data collection techniques in the form of distributing questionnaires to ASN employees from 10 sections in the Denpasar City Regional Secretariat, namely structural positions to functional positions with the status of civil servants (PNS) and Government Employees with Work Agreements (PPPK). The data analysis tool used is Structural Equation Model (SEM) with Path Least Square (PLS) version 3.0. The results of this study indicate that interpersonal conflict and organizational injustice have a significant positive effect on counterproductive work behavior. This study also found that emotional intelligence weakens the effect of interpersonal conflict and organizational injustice on counterproductive work behavior. The practical implication of this research is that this research can be used as a model that emotional intelligence can reduce the counterproductive work behavior of the State Civil Apparatus caused by interpersonal conflict and organizational injustice in the Regional Secretariat of Denpasar. Theoretical implications in this study are the results of this study can support the Integrative Theory of Counterproductive Work Behavior which explains that emotional intelligence can determine a person's involvement in counterproductive work behavior, when facing situational variables such as interpersonal conflict and organizational injustice.
Keywords: interpersonal conflict, organizational injustice, emotional intelligence, and counterproductive work behavior.
Title: THE ROLE OF EMOTIONAL INTELLIGENCE IN MODERATING THE EFFECT OF INTERPERSONAL CONFLICTS AND ORGANIZATIONAL INSTITUTIONS TOWARDS COUNTERPRODUCTIVE WORK BEHAVIOR (Study at the Denpasar City Regional Secretariat)
Author: Gusti Agung Ratih Hendrayani, I Gusti Ayu Manuati Dewi
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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