Abstract: Globalization causes many companies to focus on improving organizational citizenship behavior (OCB) on their employees, because OCB will affect the development and productivity of company. The purpose of this study to determine the role of job satisfaction mediating the effect of perceived organizational support on OCB. Research conducted at PT. Bayus Cargo Badung. The research sample was 48 people, with path analysis. The results showed that perceived organizational support had positive and significant effect on job satisfaction, perceived organizational support had positive and significant effect on OCB, job satisfaction had positive and significant effect on OCB, and job satisfaction was positive and significantly mediated the perceived organizational support for OCB. Companies should be able to provide support to employees, support will increase job satisfaction felt by employees and so that employees will be willing to carry out tasks beyond the duties and responsibilities given.
Keywords: Perceived Organizational Support, Job Satisfaction, Organizational Citizenship Behavior (OCB).
Title: The Role of Job Satisfaction mediates The Effect of Perceived Organizational Support on Organizational Citizenship Behaviour (OCB)
Author: I Gede Prawira Bujangga Waisnawa, Anak Agung Ayu Sriathi
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
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