Abstract: Turnover intention is an employee's desire to leave the company because of the intention to move to another company. In order to reduce the high turnover intention, companies need to pay attention to several factors that influence turnover intention. This study aims to determine the effect of job satisfaction and perceived organizational support on turnover intention, as well as knowing the role of organizational commitment in mediating the effect of job satisfaction and perceived organizational support on turnover intention. This research was conducted at PT. Angkasa Pura I (Persero) I Gusti Ngurah Rai International Airport. The number of samples taken was 81 employees, using probability sampling methods, especially proportionate stratified random sampling. Data collection is done through a survey approach with a questionnaire method. This study uses a variance based Structural Equation Modeling (SEM) technique, often called Partial Least Square (PLS). Based on the results of the analysis, it was concluded that the variables of job satisfaction and perceived organizational support had a positive and significant effect on organizational commitment. Job satisfaction, perceived organizational support, and organizational commitment have a negative and significant effect on turnover intention, and organizational commitment mediates partially the effect of job satisfaction and perceived organizational support on turnover intention. Suggestions that can be given to the management of PT. Angkasa Pura I (Persero) I Gusti Ngurah Rai International Airport is important for increasing job satisfaction and perceived organizational support which will have an impact on increasing organizational commitment so as to reduce turnover intention.
Keywords: Job Satisfaction, Perceived Organizational Support, Organizational Commitment, Turnover Intention.
Title: THE ROLE OF ORGANIZATIONAL COMMITMENT IN MEDIATING THE EFFECT OF JOB SATISFACTION AND PERCEIVED ORGANIZATIONAL SUPPORT ON TURNOVER INTENTION
Author: Muhammad Ikhsan Bagas Satrio, Ida Bagus Ketut Surya
International Journal of Social Science and Humanities Research
ISSN 2348-3156 (Print), ISSN 2348-3164 (online)
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