Abstract: E-Government is the application of ICT in government operations, achieving public ends by digital means, the main objective is to utilize the ICTs to deliver government services to citizens and businesses more effectively and efficiently. The Jordanian government's efforts towards e‐governance are commendable, however, there are certain impediments that caused a significant regression in the E-Government Development Index rank for Jordan in the past decade. The purpose of this paper is to assess the efforts made by Jordan in the direction of e‐governance in the past two decades, the main obstacles faced by these efforts, the real reasons behind the significant regression of the EGDI rank in the past 10 years, and finally give recommendations to address these challenges and succeed in the process of E-government implementation in Jordan. E-Government Development Index (EGDI) is a global rank published by the UN since 2003 that presents the state of e-government development in 193 countries, it combines a set of indicators that evaluates the level of e-governance implementation in the specific country. Jordan ranked 117 in 2020 with a score of 0.5309 increasing 66 ranks from 51 in 2010. The EGDI has three important dimensions taken into consideration in the process of measurement: Provision of Online Services, Telecommunication Infrastructure and Human Capacity. This paper will study the current situation in Jordan within these dimensions to discover the short comes and offer recommendations towards solving this problem.
Keywords: E-government, Jordan, E-transformation, ICT, EGDI, Challenges, Readiness, OSI, TII, HCI.
Title: The State of E-Government Implementation in Jordan
Author: Waleed Asender, Muhsin Mustafa Hassan, Mohd Adam Suhaimi
International Journal of Computer Science and Information Technology Research
ISSN 2348-1196 (print), ISSN 2348-120X (online)
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