Abstract: Information and Communication Technologies (ICT) has changed government service delivery in the 21st century (M. A. Mamun & Begum, 2018). The provision of public services is a top priority for governments. The current Bangladeshi government is aware of this reality and has implemented ICT-based Union Digital Centre (UDC), district, and upazila web portals to provide people faster, easier services as part of developing "Digital Bangladesh” (Hosen et al., 2022). This research's primary objective is to integrate citizens into the larger e-government system. This article's primary purpose is to examine the role of UDC in empowering rural communities and to identify the main challenges of e-service delivery via UDC to local populations. This study utilized both primary and secondary data to achieve its objectives. The study's overall findings suggest that UDCs have the ability to empower the rural community, but it also shows that the poor and marginalized groups are not highly engaged with the services offered by UDCs, which puts them far behind the target of empowerment.
Keywords: UDC, Empowerment, E-Service, Rural, Bangladesh.
Title: UDCs (Union Digital Centers) and E-service delivery for Rural Development in Bangladesh: An Empirical Study
Author: Md. Ruhul Amin, Mst. Shumshunnahar
International Journal of Interdisciplinary Research and Innovations
ISSN 2348-1218 (print), ISSN 2348-1226 (online)
Vol. 11, Issue 2, April 2023 - June 2023
Page No: 118-131
Research Publish Journals
Website: www.researchpublish.com
Published Date: 16-June-2023
