Abstract: The study sought to examine the effect of workforce diversity on employee performance at Referral Hospitals in Nairobi, Kenya. The specific objectives were to evaluate the effect of gender diversity, cultural diversity, age diversity and educational diversity on employee performance at Referral Hospitals in Nairobi, Kenya. The study was supported by Equity Theory, Multiculturalism Theory and Symbolic Interactionist Theory. Descriptive research design was adopted and the four referrals hospitals in Nairobi, Kenya formed the population of the study. The study demonstrated that gender diversity had significant (β=0.247, p=0.005) effect on employee performance at Referral Hospitals in Nairobi City County; cultural diversity has significant (β=0.230, p=0.022) effect on employee performance at Referral Hospitals in Nairobi City County; age diversity had significant (β=0.326, p=0.000) effect on employee performance at Referral Hospitals in Nairobi City County; and educational level diversity had significant (β=0.275, p=0.003) effect on employee performance at Referral Hospitals in Nairobi City County. To this effect, the study advocated that policies should be implemented to ensure sensitivity in the referral hospital recruitment to ensure competition for best medical practices. This in turn improve the health conditions of patients and as well reduce mortality rate of patients in the hospitals; hospital authorities should take into account the sensitivity of cultural differences in enhancing employees’ performance in the referral hospitals.
Keywords: Work Force Diversity, Gender Diversity, Cultural Diversity, Age Diversity, Educational Diversity and Employee Performance.
Title: WORK FORCE DIVERSITY AND EMPLOYEE PERFORMANCE IN REFERRAL HOSPITALS IN NAIROBI CITY COUNTY, KENYA
Author: Kiplagat Faith Jepkorir, David Kiiru
International Journal of Management and Commerce Innovations
ISSN 2348-7585 (Online)
Research Publish Journals
